1.1. Submitting a Request
To submit a work order you must go to http://tech.mapsk12.org and click the "Submit a Request" link.
Please fill out the submission form on the next page. Mention all the relevant details to the problem such as the room the problem is occuring in, the specific computer, printer, desk, projector, etc. and the time that the problem occurs. Anything you may know that is relevant will help us assist you in a timely manner. Try to include:
- What you were doing when the problem happened?
- When was the last time this worked (if ever)?
- Does this happen every time you do X?
- Was there an error message? If yes, what did it say?
- The room number.
- The specific computer or telephone.
- When did you first notice this?
- What was supposed to happen, but didn't?
With some issues, you may want to attach a document or screenshot. See the knowledge book page on "Creating a Screenshot" for steps on how to do this.
Submit the request when you are finished. You should then receive an email confirming we have received your submission.
You can update your ticket by using the link provided in the email. Please do not submit another ticket for the same issue, this will cause delays in processing your request.
We also may contact you through HelpSpot in order to find out more about your problem or update you on the status of the request. You will recieve this communication via email. Please use the link in the email to respond. For more information, see "Responding to or Updating a Request".